A.      Grievance Policy:

In accordance with Information Technology Act 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:

Grievance Officer details – Aarti Das

Email ID – grievances@letsgoa.co.in

How to reach Lets Goa

For Service Related Issues

Level 1:

You can also call us on + ------ (along with your Trip ID)

Level 2:

If the resolution you received does not meet your expectations within 72 hours of receipt of the Level 1 grievance, please write to us at care@letsgoa.co.in